What it is
Salesforce's unified AI platform announced at Dreamforce 2025, bringing together Agentforce agents, Data 360, Agentforce Voice, and cloud-specific AI capabilities under one umbrella.
Why it matters
It's Salesforce's answer to "how do all these AI pieces fit together?" Instead of separate AI products, Agentforce 360 positions everything as one connected ecosystem where data, agents, and automation work seamlessly across Sales, Service, Marketing, and Commerce.
Components
- Data 360 - The unified data layer
- Agentforce - AI agents that take action
- Agentforce Voice - Natural language voice interactions
- Cloud-specific agents - Sales Agent, Service Agent, etc.
Related terms
Agentforce
Salesforce's AI agent platform that enables businesses to build, customize, and deploy autonomous AI agents across sales, service, marketing, and commerce.
Data 360 (formerly Data Cloud)
Salesforce's real-time data platform that unifies customer data from any source into a single customer profile. Rebranded from Data Cloud at Dreamforce 2025.
Einstein
Salesforce's AI brand, originally launched in 2016, covering predictive analytics, recommendations, and now generative AI features.