Insights
AI-assisted thinking for Salesforce leaders.
Agentforce
A2A vs MCP: What's the Difference?
Google's Agent-to-Agent (A2A) protocol and Anthropic's Model Context Protocol (MCP) both enable AI agent communication, but they serve different purposes. Here's what you need to know.
January 6, 20256 min read
Strategy
5 Signs Your Salesforce Instance Is Ready for AI Agents
Not every Salesforce org is ready for AI agents. Here's how to assess your readiness and what to fix before you start.
January 3, 20256 min read
ROI
How to Calculate the ROI of AI Agents in Salesforce
AI agent ROI isn't just about cost savings. Here's a practical framework for measuring the full business impact of Agentforce implementations.
January 2, 20257 min read
How-To
Getting Started with Agentforce Service Agent: A Practical Guide
A step-by-step guide to deploying your first Agentforce Service Agent. From setup to launch, here's everything you need to know.
January 1, 202510 min read
