What it is
AI systems designed to take autonomous action, not just generate content or answer questions. The shift from "AI that talks" to "AI that does."
Why it matters
This is where AI is heading. Instead of asking AI to write an email (generative), you ask it to "handle this customer's renewal" and it figures out the steps, executes them, and reports back. Agentforce is Salesforce's bet on this future.
Related terms
AI Agent
An autonomous AI system that can perceive its environment, make decisions, and take actions to achieve specific goals - without constant human direction.
Agentforce
Salesforce's AI agent platform that enables businesses to build, customize, and deploy autonomous AI agents across sales, service, marketing, and commerce.