What it is
RAG is built into every agent we deploy. In Resolve, the service agent searches your knowledge base before answering a customer question. In Radar, the research agent retrieves specific sources before summarizing. RAG is non-negotiable for production reliability.
Why it matters
Without RAG, AI agents hallucinate—they make up plausible-sounding but false answers. RAG connects agents to your knowledge base, CRM, documentation, and databases so they reference *your actual data* when answering questions. For customer support, this is the difference between a helpful assistant and a liability.