What it is
Einstein Copilot and Agentforce agents are complementary—humans use Copilot for assistance, agents handle autonomous workflows. Our implementations often include both: agents for high-volume repeatable work, Copilot for human-in-the-loop tasks.
Why it matters
Einstein Copilot is Salesforce's conversational AI layer. Unlike agents that operate independently, Einstein Copilot assists *humans* by drafting emails, suggesting next steps, and automating small tasks. For sales reps and support teams, it's the daily productivity multiplier.