What it is
Multi-agent workflows are core to our product roadmap. Our system is designed to orchestrate agents across sales, service, and marketing—so a prospect flow through multiple agents seamlessly, from qualification to nurture to close.
Why it matters
Simple tasks need one agent. Complex processes need many. Agent orchestration allows you to route work between agents (one qualifies leads, another nurtures them, a third handles escalations), with handoffs that preserve context and maintain quality. This is how large-scale AI automation works.
How it connects
In Agentforce, orchestration is built into the platform—you can chain agents together using flows, topics, and actions so your Salesforce data and context travel with each handoff, no custom middleware required.
Good to know
Orchestration is only as reliable as the instructions you give each agent—vague prompts at one stage will compound into bigger problems downstream, so define each agent's role and handoff criteria clearly before you scale.